eCare
cMarket Client Services is proud to offer eCare, a wealth of web-based support, services, and decision-making aids devoted to improving your online fundraising experience.
Live Chat
Need to ask a question now? Chat live with a cMarket Auction Expert! cMarket Auction Experts and Business Development Directors are available to chat with you, weekdays from 9AM to 5PM EST. Chat is also available in the Resource Center of the cMarket Auction Tools. Chat now:
| > | Chat Live! |
| > | Send us a message |
Knowledge Base
Need 24 hour a day, 7 day a week, 365 day a year support at-your-fingertips? Look no futher than cMarket's Knowledge Base. Available in the Resource Center of the cMarket Auction Tools, the Knowledge Base contains:
| > | A glossary of keywords and definitions to help broaden your knowledge and understanding of online auctions and events |
| > | Training, documentation, New Feature demonstrations, and other support materials |
| > | Frequently Asked Questions (FAQs) regarding best practices in auction management, tool use, products and services, etc. |
Consultations
End of Auction Consultation
This 30-minute, one-on-one auction consultation centers around cMarket's exclusive End Of Auction Report (EOAR) for your most recent auction. A $100 value available FREE for a limited time only, your consultation will include an in-depth analysis of your report, highlighting suggested areas for improvement.
| > | Schedule and End of Auction consultation |
cMarket Place Merchandising Consultation
This session includes an analysis of your community's demographics, cause category, and fundraising goal; using that input - as well as data from over 1,000 online auctions that we've run - our Merchandising Specialist will recommend a strategy for using cMarket Place to drive results in your auction.
| > | Schedule a cMarket Place consultation |
Discussion Forums
Ask a question, offer your opinion, or simply read and glean from the experiences of other cMarket clients like you in our online discussion forums. Available in the Resource Center of the cMarket Auction Tools, active discssions in the Client Forums include: technical questions, graphic services assistance, and a place to Ask-The-Auction-Expert!
Additional Support
For immediate contact with our Auction Experts:
| > | Call toll free: (866) 621-0394, or |
| > | Email: support@cmarket.com |
