Client Services Auction Expert
Overview
As the leading provider of online auction services to the charitable fundraising industry, cMarket seeks a highly-motivated, proactive, "people person" to join our growing Client Services team as an Auction Expert. Half consultative and half technical in nature, this position will offer the qualified candidate countless opportunities to improve the performance of client auctions and processes within the Client Services team and with cMarket as a whole.
Proof of achievement in this position includes: elevated auction outcomes, high customer satisfaction rates, increased renewal business, and a growing sense of contribution to our stellar Client Services team.
Characteristics innate to our Auction Experts include:
- The ability to multitask and "wear many hats", operating across multiple areas of responsibility
- Attention to detail, in order to follow defined processes efficiently and effectively
- Creativity, when applying and recommending best practices in auction management
- Follow-through, maturely assuming responsibility to do a job and perform it well, within deadlines
- The ability to laugh in a fast-paced, demanding, yet rewarding atmosphere
Position Responsibilities
| > | Provide strategic monitoring and technical assistance to clients as they manage their auctions |
| > | Respond to inbound support inquiries via email, telephone, and chat |
| > | Brainstorm additional ways to add value to the services cMarket provides its clients |
| > | Contribute to our online KnowledgeBase |
| > | Continually devise process efficiencies for our team, and the company |
| > | Contribute to the professional evelopment of the entire Client Services team |
| > | Provide superier customer advocacy, ensuring product feature requests are formally submitted |
| > | Share in the Auction Experts' responsibility to provide additional evening/weekend hours, as needed |
| > | Other duties as required |
Requirements
| > | A warm, professional, patient and clear verbal style |
| > | Above average verbal, written and interpersonal communication skills |
| > | A history of success managing and completing multiple, concurrent projects |
| > | Skillful in managing time, people and projects |
| > | Dedicated to customer advocacy and problem-resolution |
| > | Technically proficient, with significant knowledge of the Internet, the MS Office Suite, and chat applications. Knowledge of basic HTML and image editing software also strongly desired. |
| > | A sense of ambition, with the initiative to work flexible hours, including intermittent weekend time |
| > | A Bachelor's degree, with a minimum of 1 year technical/semi-technical customer support experience preferred |
| > | Minimum of 1 year customer support experience in a technical or semi-technical environment preferred |
| > | Experience in phone, email and chat communications |
| > | Significant WWW user, knowledge of web browser settings and operation |
| > | Strong knowledge of Microsoft Office applications |
| > | Prior experience in nonprofit development, program management, fundraising, or volunteer management responsibility is a plus |
| > | Experience with auctions or online auctions preferred |
To apply for this position please send a resume to Brian Iskric.
